All our Packs are lovingly and carefully hand packed, but we realize that there may be the occasional problem with something damaged or missing from a Pack. Please notify us within 10 days of receiving your Pack so that we can arrange to have the components replaced for you.

Return Policy

One of the many advantages of this membership is experiencing a wide range of looks and styles. We realize that occasionally there may be a layout that you do not care for. We hope that you will be open to trying new looks, but in the event that you really dislike a layout you have the option of returning the Pack. We suggest you consider sharing it with a friend or giving it as a gift. A Pack must be returned, with all components unused and resaleable, within 10 days of receipt. Returned Packs will not count towards your membership agreement.

Please note: Postage is not refundable on returns.